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Trust Associate II

Location:Fargo, ND
Level:Full Time
Category: Client Operations

Description

Department Responsibilities:  

Ascensus Trust is responsible for the trust processing for plans including processing outgoing distributions, fee payment processing, and monitoring/servicing Rabbi and Irrevocable Trusts.  This team works closely with internal and external clients to ensure transactions are processed in a timely manner and exceptions are resolved as quickly as possible.

Position Purpose:

The Trust Associate will support the team in providing a high level of service to both internal and external clients.  The Trust Associate will provide timely and accurate processing of specified trust operational activities within the department, focusing on meeting daily/weekly/monthly SLAs.  The role also involves understanding trust operational workflows as it relates to the individual role and the Trust operations as a whole.

Skills/Competencies:

The candidate must be able to demonstrate the skills/competencies as listed below.

• Communication Skills - Communication is primarily with peers and supervisor on specific assigned tasks.  Demonstrates ability to clearly articulate and document action taken or action necessary.

• Technical Knowledge - No to minimal ERISA knowledge or job specific technical knowledge required.  Basic understanding of assigned tasks underpinning Operational function

• Problem Solving- Effectively solves problems with direction to do so utilizing resources/procedures for a specific process, with a defined resolution. 

• Detail Oriented Vs. Big Picture- Generally focuses on details of a specific task related to a process.  Focus is entirely task based vs. conceptual.

• Conflict Resolution - Identifies and escalates conflict so that it can be addressed by senior associates and/or leadership.

• Training/Mentoring - New associate that requires training in business function

• Risk Taking/Decision Making - Makes decisions on a participant or plan level transaction based on precedent (assistance may be required).

• Planning/Organizing - Generally plans for current day in order to meet task specific objectives as defined.  Generally planning for self only.  May require some assistance with department specific task organization.

• Time Management/Prioritization - Works best with a pre-defined schedule or set of existing priorities.  Needs assistance dealing with conflicting priorities.  Responsibility to manage own tasks.

• Work Style - Requires regular direction.  Once direction received, is able to effectively complete tasks and report results.

• Initiative/Work Ethic - Completes daily work as assigned.  Will seek out opportunities to assist peers with daily volumes. Will take on additional departmental responsibilities when assigned.

Job Duties/Responsibilities:

Distributions

• Timely and accurately process distributions including checks, wires, ACHs and returned checks

• Process fee payments according to instructions received and reconcile daily/monthly

• Monitoring/servicing Rabbi and Irrevocable Trust

• General duties and responsibilities:

• Resolve internal and external client issues by responding professionally to all correspondence within communicated and departmental standard timeframes.

• Meet expectations of job by attendance, punctuality as indicated in the employee policy handbook.

• Provide management reporting as required.

• Achieve service level goals as identified.

• Participate in audit activities and cyclical events as required.

• Perform other duties and/or special projects as assigned.

• Responsible for protecting and securing all client data held by Ascensus to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client.

• The I-Client philosophy and the Core Values of People Matter, Quality First, and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Additional Requirements: 

• Associates degree in Accounting, Business Administration, Mathematics, or equivalent work experience

• Familiarity MS-Office software applications, including Excel and Word

• Ability to work overtime as necessary



Ascensus is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people.  Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 6 million Americans save for retirement and college.

 

Ascensus is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Ascensus also takes affirmative action to employ, and advance in employment, qualified women, minorities, and covered veterans. Ascensus also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state laws

 

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What makes any career at Ascensus so rewarding?

  • Collaborative, idea-sharing environment
  • Professional development
    • In-house training
    • Tuition reimbursement
  • Generous reward programs
  • Paid time off (additional purchase plan)
  • Medical, dental & vision benefits
  • Health savings account (employer contribution up to $1,100)
  • 401(k) & 529 match programs
  • Volunteer/charitable-giving programs
  • Business casual dress
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