Intern - Workplace Services
The Desktop Services Intern provides workplace efficiency through the effective support of desktop technologies. This includes receiving, prioritizing,documenting and actively resolving end user requests. Problem resolution may involve the use of diagnostics, knowledge base, independent research, and/or providing hands-on assistance at the desktop level. The candidate must be able to provide deskside and remote support to end users spanning across all Ascensus locations including offshore resources. This is an ideal position for IT associates looking for job growth and skill development.
Helpdesk – Level 2
Field incoming Level 2 help requests from end users from our managed service partner (Synoptek) in a courteous manner.
Perform post-resolution follow-ups to help requests and close tickets in a timely manner with accurate descriptions of resolution.
Use proper judgment while complying with escalation workflow to determine problems that need escalation. Escalate problems (when required) to the appropriate IT teams.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform related duties consistent with the scope and intent of the position.
Build and deploy systems and software deployment to associates will be a key task assigned.
Perform workstation builds including installing and upgrading software, implementing required software (e.g., Symantec Endpoint, Tivoli Endpoint, Websense, etc.) and configuring systems and applications.
Other Duties and Responsibilites
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Knowledge of Corporate Human Resource policy and procedure, especially as it relates to technology usage.
The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
Key Technical Knowledge
Microsoft Windows 7 and 10 Professional, Office, Active Directory, Scripting
Software inventory, deployment, and imaging tools
Remote access tools
Key Professional Skills
Effectively organize and manage a challenging workload, including proper prioritization,multi-tasking and maintaining professionalism in stressful situations
Customer service attitude (e.g., helpful, responsive, good interpersonal skills)
Strong analytical and decision making skills (e.g., evaluate complex problems and properly judge when assistance is needed)
Able to work independently and as part of a tightly integrated team
Working towards a Bachelors degree (preferred) or Technical School degree with 1 or more years diversified technical support experience in a corporate environment
Technical aptitude to effectively handle tasks as assigned
- Collaborative, idea-sharing environment
- Professional development
- In-house training
- Tuition reimbursement
- Generous reward programs
- Paid time off (additional purchase plan)
- Medical, dental & vision benefits
- Health savings account (employer contribution up to $1,100)
- 401(k) & 529 match programs
- Volunteer/charitable-giving programs
- Business casual dress