Senior Employee Education Consultant

Charlotte, North Carolina

Senior Employee Education Consultant

  • Charlotte, North Carolina
  • Full time
  • Opening on: Nov 24 2025
  • Remote
  • Ascensus

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

 

Who We Are

Newport, an Ascensus Company, helps companies offer their associates a more secure financial future through retirement plans, insurance, and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

Job Summary: The Senior Education Consultant is responsible for providing “best in class” communications and education support for Newport’s retirement and executive benefit plan clients and their employees.  In this position, the senior consultant will be responsible for supporting some of our largest and most high-profile clients. The senior consultant will collaborate with client service teams to create and execute education initiatives that enhance the overall client experience and achieve measurable business objectives. Objectives include understanding client needs, identifying participant behaviors, and the appropriate application of resources. The Senior Communications Consultant will participate in finals presentations, plan implementations and enrollments, annual plan reviews, and deliver participant education and open enrollment sessions.

**This position will be supporting our Central and Mountian Time Zone clients. The position may be remotely located. The selected candidate must be able to work Central and Mountain Time Zone hours and travel to clients in the area (for in-person meetings/presentations)**

What You Will Do:

  • Research, design, write, and edit client communications programs, using a multi-media approach, i.e., print, electronic, in-person, etc.
  • Participate in on-site client and participant presentations, including sales presentations, annual plan reviews, and participant education meetings.
  • Partner with other departments to develop and deliver various types of communications.
  • Identifying measurable goals and work with management to track and report results for education and communication campaigns.
  • Drive client follow-up on a regular basis, working in collaboration with Newport’s client service teams.
  • Proactively recommend new communication and education initiatives based on marketplace observations, participants, and client needs.
  • Effectively communicates with individuals at all levels within the organization.
  • Meets competing deadlines in a very fast-paced, dynamic, and demanding environment with a high degree of urgency and accuracy.
  • Focuses on learning in everyday activities and events.
  • Collaborates with and openly shares knowledge with colleagues.
  • Regular, reliable, and punctual attendance.

Required Education, Experience and Certificates, Licenses, Registrations

  • Bachelor's degree in Communications, English, Business Administration, Marketing or a related field.
  • Ideal candidates will have between 5-7 years of experience in the retirement plan or benefits consulting marketplace, with demonstrated expertise across various marketing disciplines, including client communications programs.
  • Strong attention to detail and experience in proofreading and editing.
  • Strong PC skills, including Word, Excel, PowerPoint, and Brainshark.
  • Excellent writing and creative skills.
  • Knowledge of graphic identity standards.
  • Strong presentation skills:  Able to effectively communicate, both verbally and in writing, the value of products, services, and complex ideas to key audiences.
  • Strong project management skills:  Able to develop and execute project plans.  Manage multiple assignments at a time and work well under pressure.
  • Knowledge of current issues and marketplace trends.

Competencies

  • Analytical
  • Builds Collaborative Relationships
  • Commitment to Excellence
  • Customer Oriented
  • Detail Oriented
  • Excellent Verbal and Written Communication Skills
  • Fostering Teamwork
  • Information Seeker
  • Integrity
  • Judgement
  • Networking Skills
  • Planning and Organizing
  • Problem Solver

TRAVEL:  Up to 60% (Will depend upon Client needs for in-person or virtual presentations)

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).