Business Management Analyst

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

Supporting the Head of Service, this role will be instrumental in: setting up processes and data reporting to facilitate business governance and decision making; contributing to/owning data gathering and generating insights for strategy and analyses, as business needs arise; project manage initiatives, ongoing processes (e.g., QBRs, KPI); and collaborating with various stakeholders across the team to drive at outcomes/deliverables.

Section 2: Job Functions, Essential Duties and Responsibilities

• Assist in the setting up of governance tools and processes under the leadership of the Head of Service. Depending on the nature of the work activities may span an initiative end-to-end (e.g., current state assessment, future state design, gap analysis, implementation / go-live): such as (but not limited to)
• New enterprise level Objectives & Key Results (OKR) dashboard: identifying the data sources and methodologies for calculation and setting up repeatable / sustainable processes to calculate on bi-weekly basis, ongoing production of the dashboard
• Comprehensive review of all management reporting with an eye towards streamlining and increased consistency (where appropriate) in all reporting. This will span financial management reporting through business and functional area reporting
• Launching and ongoing implementation of initiatives / programs driving at culture change: e.g., associate engagement, collaboration, decision making
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

Supervision  

• Lead and coach a team in their delivery of the day-to-day operational requirements and process adherence.
• Provide coaching and development support in reinforcement of building a high performing team and excellence internal and external client service
• Champion the continuous dialogue process that supports performance, development, career pathing and accountability

Section 3:  Experience, Skills, Knowledge Requirements

• Bachelor’s degree in a quantitative area of study preferred (e.g., business, economics, math, applied math) and experience in analytical and quantitative work/reasoning; at least 5 years’ leadership management experience of service teams/data teams preferred
• Minimum of three years in management consulting, investment banking, or private equity a plus but not required
• Data and analytics: experience in working with large, disparate data sets, driving to insights and reasoning
• Experience working with data analysis tools such as PowerBI, Tableau
• Strong verbal and written communication skills: concise communications and presentations that present data in a clear and visually appealing way and drive at informed business decision making
• Research and analysis (e.g., competitive analysis, benchmarking, industry best practices)
• Process mapping and redesign; Continuous improvement processes

• Project management (e.g., creating timelines, documenting meeting takeaways, following up on deliverables)

• Data and analytics, FP&A, reporting type functions

• Intellectual curiosity to ask questions, get to the root cause / explanation
• Critical reasoning to extrapolate and connect the dots given imperfect information
• Strong influencing skills: ability to work in cross functional environments with different stakeholders across the company

The national average salary range for this role $95-120k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis.  Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc.  For more information, please visit careers.ascensus.com/#Benefits. 

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note for call center roles specifically: it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.