Compliance Coordinator II, Compliance Services

Section 1: Position Summary

This position is responsible for supporting our clients compliance related requirements and requests though leveraging experience, knowledge and independent resolution to achieve client satisfaction.  An additional responsibility of this position includes independently working on initiatives to help support client satisfaction.

This position is also responsible for providing leadership by example and serving as a technical resource to ensure client expectations are met and/or exceeded.

Section 2: Job Functions, Essential Duties and Responsibilities

• To assist our clients with their annual IRS reporting requirement, prepare and quality control IRS Large Form 5500, inclusive of all appropriate schedules and reconciliations which include Schedule C.
• Expertise with annual Compliance testing (ADP/ACP, 410(b) 415, 402(g)) as required for clients.
• Perform and quality control advanced client requested calculations which include Profit Sharing integrated, QNEC, QMAC, Match contributions and review of plan document to ensure that provisions have been correctly applied to the calculation.
• Expertise associated with plan documents to assist with client resolution.
• Support Client Service teams through timely comment resolution and phone support including external conference calls to assist with client resolution.
• Participate in annual Post Mortem meetings that are held in collaboration with other teams throughout the organization to continuously improve the Client Experience.
• As a Compliance Service's subject matter expert, review and update training materials for instructor led courses as well as assisting the Training team with presenting the material.
• Train and mentor associates in Compliance Services to ensure processes are reviewed to determine that the best client experience is being provided.
• Ability to take lead or participate on special projects within the Compliances Services department or represent Compliance Services on cross-departmental projects or initiatives.  This includes providing status update to the Compliance Services team.
• Assist the Leadership team with the review and quality control of external communications sent to our clients.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Supervision  

• As a Compliance Service's subject matter expert, review and update training materials for instructor led courses as well as assisting the Training team with presenting the material.
• Train and mentor associates in Compliance Services to ensure processes are reviewed to determine that the best client experience is being provided.

Section 3:  Experience, Skills, Knowledge Requirements

• A minimum of 4 years industry experience in retirement services environment, including compliance testing and 5500 experience.
• Ability to make sound business judgments while effectively balancing client needs and organizational considerations.
• Advanced analytical and problem solving skills.
• Ability to work additional hours as necessary to meet business needs.
• Consistently demonstrate an advanced level of proactive client focus.
• Ability to work with a high level of independence.
• Ability to work within a team structure to ensure common goal of providing exceptional customer service.
• Strong coaching and mentoring skills.
• Strong knowledge base of ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype).

We are proud to be an Equal Opportunity Employer

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