Director, Transformation

Experience: 15+ years in process improvement, automation, AI/ML implementation, and driving organizational change.

Reports To: Head of Operations

Role Overview: We are seeking a visionary Director of Process Excellence to lead and drive our organization's transformation journey. This leadership role focuses on leveraging cutting-edge technologies like AI/ML, next-generation automation tools, and process mining capabilities to enhance operational efficiency. The ideal candidate will have a transformative mindset, strategic vision, and the ability to ignite a culture of process excellence while serving as a change agent for innovation and technology adoption.

Key Responsibilities:

Strategic Leadership:

 Define and execute the process excellence strategy aligned with organizational goals.

 Identify, prioritize, and implement initiatives leveraging AI/ML and next-generation automation tools.

 Serve as a strategic advisor to senior leadership on process improvement and transformation opportunities.

 Lead large-scale process transformation initiatives to achieve measurable business outcomes.

Process Excellence & Transformation:

 Champion a culture of process excellence across the organization.

 Drive continuous improvement initiatives to enhance efficiency, productivity, and quality.

 Develop and deploy frameworks for process mining and optimization using advanced tools and methodologies.

 Lead cross-functional teams to redesign processes for scalability and efficiency.

AI/ML & Next-Gen Automation:

 Apply AI/ML capabilities to uncover actionable insights and optimize business processes.

 Drive adoption of automation tools, ensuring seamless integration and measurable ROI.

 Collaborate with technology teams to evaluate, implement, and scale next-gen solutions.

 Stay abreast of emerging trends in automation, AI, and digital tools to future-proof processes.

Change Management & Culture Building:

 Act as a change agent to foster adoption of AI/ML and other advanced technologies.

 Build and mentor high-performing teams, fostering a culture of innovation and accountability.

 Develop and execute change management strategies to support transformation goals.

 Communicate process excellence objectives clearly to stakeholders, ensuring alignment and buy-in.

Qualifications & Skills:

Education:

 Bachelor’s degree in business, Engineering, Computer Science, or a related field (Master’s or MBA preferred).

Experience:

 Minimum 15 years of experience in process improvement, automation, AI/ML, and organizational transformation.

 Proven track record of leading large-scale process transformation initiatives.  Hands-on experience in process mining tools, AI/ML models, and next-gen automation technologies.

 Strong experience in managing cross-functional teams and driving complex projects.

Skills:

 Strategic and transformative mindset with the ability to align processes to business goals.

 Expertise in process mining, Lean Six Sigma, and other process optimization methodologies.

 In-depth knowledge of AI/ML applications and emerging technology trends.

 Exceptional leadership, communication, and stakeholder management skills.  Strong analytical and problem-solving capabilities with a results-driven approach

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