IRA Installation Analyst

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

• The IRA Installation Analyst supports the client onboarding process to ensure key deliverables are met for both plan implementation and ongoing plan processing.  The position is responsible for delivering exceptional customer service that exceeds customer expectations in all contact interactions.  This position requires proficient knowledge of SEP and SIMPLE IRA plans and is responsible for providing front-line call center and operational process and sales support to Financial Advisors, Employers, and IRA Owners.  The IRA Installation Analyst assists with the plan set up process and ensures the Financial Professionals, Employers, and IRA Owners have all of the information necessary to successfully launch their plan and enroll participants into their plan.  The IRA Installation Analyst also assists when needed  with the daily transaction processing including, initiating and or verifying distribution requests, processing payroll contributions, and following up on errors and other issues as they arise.

Section 2: Job Functions, Essential Duties and Responsibilities

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Manages (plan installation and initial plan processing) case load effectively to meet or exceed departmental service goals and partner specific service levels for quality and timeliness.
• Provides timely and professional communication on assigned case load, including but not limited to: key objectives and deliverables, roles and responsibilities of all parties, scheduling, tracking and reporting to internal and external parties.
• Coordinates with the client or financial advisor to review all onboarding and implementation processes, and administrative requirements needed in order to facilitate the installation of the account.
• Communicates the details of the account installation and processing readiness to each internal department, as it pertains to their workflow. Performs updates to internal tracking system. Ensures internal department’s completion of tasks, within the implementation plan, by the scheduled date.
• Provides training and/or assistance to clients to ensure completion of the client tasks and issue resolution.
• Provides input to Management on client issues, implementation delays and weekly/monthly reports as defined. Proactively escalates potential risks to appropriate leadership staff that impact either service satisfaction and/or financial liability.
• Provides training to Financial Professionals and clients to fully inform and educate them on on-going administrative services provided by Ascensus.
• Reviews and coordinates with client (post installation) the collection of any incomplete information and compliance requirements or participant notifications.
• Participates, as required, in solution teams to ensure implementation processes are defined and incorporated for new and enhanced services.
• Data input and verification of all customer information pertaining to the initial application
• Performs a variety of tasks related to opening, maintaining and closing out IRA accounts
• Take initiative to continuously develop skills and industry knowledge to enhance the value of all customer interactions
• Recommend and implement continuous improvements to back office processes identified through daily interaction with customers and internal operations teams
• Monitor reports and fix processing errors as they arise
• Perform other duties and special projects as assigned

Supervision  

None

Section 3:  Experience, Skills, Knowledge Requirements

• Ability to work overtime to meet the needs and cyclical trends of the business organization
• Bachelor’s degree preferred with course work in business, communication, accounting and/or marketing. ·
• Minimum of 3 years of industry experience in financial services or retirement services environment.
• Client Service experience preferred working directly with Plan Sponsor's and/or Financial Advisors in a recordkeeping environment
• Communication Skills - Communicates with peers, colleagues (including leadership), and clients on a regular basis and periodically with partners. Demonstrates ability to confidently explain and/or document complex processes in a clear and easy to understand manner.  Required to influence and gain cooperation from others (including clients/partners).
• Technical Knowledge - Moderate IRA knowledge or job specific technical knowledge regarding Traditional and Roth IRAs and SEP and SIMPLE IRA plans.  Demonstrates technical expertise in more than one area within Operations and has functional knowledge of other areas within Operations.
• Problem Solving - Identifies and solves complex problems for a variety of processes with no clear resolution. Consistently takes ownership of problems.  Able to effectively document/explain solution.
• Detail Oriented Vs. Big Picture- Generally focuses and understands details on specific tasks while understanding to a limited extent the identified implications to the entire process associated with the task.
• Conflict Resolution - Addresses conflicts within team (direct circle of influence) related to tasks/processes for which they have direct ownership.
• Training/Mentoring - Understands process flows related to their department in depth and can effectively communicate them.
• Risk Taking/Decision Making - Independently makes decisions on participant or plan level transactions and recognizes new "outside the box" situations and escalates those appropriately
• Planning/Organizing - Generally plans 1-2 days in advance in order to meet specific tasks as defined.  Generally planning for self only and vacation back-up as needed.  Organized so that specific items can consistently be retrieved quickly.
• Time Management/Prioritization - Works most efficiently with a pre-defined schedule or set of existing priorities, but able to be effectively flexible if a situation calls for it.  Needs assistance dealing with conflicting priorities.  Responsibility to manage own tasks.
• Work Style - Works well independently on specific tasks.  Requires some direction in more complicated or out of the box tasks.   Able to develop and maintain rapport with others, demonstrates sensitivity and respect for others.
• Initiative/Work Ethic - Proactively sets daily responsibilities to ensure deliverables are met.  Proactively seeks out opportunities for additional responsibilities.  Regularly participates in organizational/departmental projects.  Proactively seeks feedback, engages in training opportunities, and applies training to daily functions/tasks

The national average salary range for this role $20-$22 an hour, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis.  Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc.  For more information, please visit careers.ascensus.com/#Benefits. 

We are proud to be an Equal Opportunity Employer

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