Manager, Plan Administration, Newport

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

Job Summary: Performs functions to manage the assigned Plan Administrators to assure the highest level of customer service and administration, working within the limits of established policy.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Works with team members and senior management to investigate and resolve client issues.   Helps with escalated calls as required.
• Develops consistent department processes and procedures that ensure optimum productivity and ensure regulatory compliance issues are met for required activity. 
• Contributes to the development, updating, and enhancement of materials and programs associated with the area of responsibility activity.
• Assumes project management responsibilities for department initiatives to increase efficiencies and document changes in processes and procedures; participates in testing, training and rollout of initiatives.
• Reports status of all projects to senior management; identifies problems to improve efficiencies relative to areas of responsibility. 
• Supports all policies and procedures established by Management within the assigned team.
• Acts as point of contact for an assigned caseload of complex plans.  Acts in a pro-active manner with assigned clients and builds relationships to ensure retention. Ensures other Plan Administrators within team are acting in the same manner.
• Acts as Subject Matter Expert and assumes responsibility for maintaining and updating ancillary applications:  BOSS, WebAdmin, Case Tracking.
• Works with internal support groups including SSG, Operations, Implementation, and Compliance to promote continued integration and act as SME for various projects.
• Works under pressure in a very fast-paced environment
• Focuses on learning in everyday activities and events
• Collaborates with and openly shares knowledge with colleagues
• Presents information and responds to questions from managers, clients, customers, and the public
• Regular, reliable and punctual attendance

Management Responsibilities

• Counseling, coaching and mentoring of assigned Plan Administrators, as well as any other Plan Administrators that may require assistance.
• Prepares and performs 1:1’s and quarterly check-ins for assigned staff; maintains harmonious employee / employer relations.
• Contributes and makes recommendations in the hiring and staffing of the Non-Qualified Plan Administration department.
• Manages the process of assigning cases and managing workload for Plan Administration team and attending handoff meetings to identify special service deliverables.
• Oversees the scheduled client service team deliverables for timely completion and monitor control reports and follow up with team members as required.
• Leads and engages employees in a positive and professional manner where inclusion and diversity of thought are leveraged for innovation and continuous improvement.
• Works with employee to set and execute employee SMART goals/objectives.
• Manages direct reports according to Newport policy
• Maintains safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

Required Education, Experience and Certificates, Licenses, Registrations

• Bachelor’s degree or equivalent combination of education and experience
• 3+ years’ of team lead experience or demonstrated ability to provide leadership in a team environment
• 3+ years’ experience in a banking or financial institution environment

Preferred (but not required) education or skills for this role are

• Knowledge of mutual funds and investments preferred.

Competencies

• Analytical Thinking
• Interpersonal Skills
• Attention to Detail
• Organizational Skills
• Avid Leader and Mentor
• Project Management
• Problem Solver
• Sound Judgement
• Develops Others
• Proactive

Travel: Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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