Plan Termination Consultant, FuturePlan

Section 1: Position Summary

The Deconversion Consultant becomes the primary contact once a client has notified their Service Consultant of disengagement or plan termination. You will own the end-to-end deconversion experience, ensuring all plan administration work is completed accurately and efficiently. This includes partnering with internal departments under heightened urgency to properly transfer or close out the plan, delivering a seamless and compliant transition that reflects FuturePlan’s commitment to excellence.

Section 2: Job Functions, Essential Duties and Responsibilities

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

• Serve as the primary point of contact for clients and advisors throughout the deconversion process, managing expectations and driving timelines.

• Own all aspects of plan administration for assigned deconversion cases, including compliance testing, annual valuation, Form 5500 filing, and final asset distributions.

• Prepare necessary government forms and ensure compliance with DOL and IRS requirements.

• Partner with internal departments (Compliance, Trust Accounting, Operations, etc.) to coordinate and expedite deconversion activities.

• Perform census review, eligibility calculations, trust accounting, and asset reconciliation.

• Identify and resolve plan discrepancies, ensuring all corrective actions are completed prior to plan closure.

• Track progress of all deconversion cases to ensure deadlines are met and dependencies are managed effectively.

• Maintain proactive communication with clients, plan sponsors, and internal teams, providing status updates and resolving issues promptly.

• Champion continuous improvement by identifying opportunities to streamline processes, reduce risk, and elevate client satisfaction.

Supervision  

• N/A.

Section 3:  Experience, Skills, Knowledge Requirements

• Education & Experience

  • Bachelor’s degree in Business, Finance, Accounting, or related field; or equivalent professional experience.

  • 5+ years of experience in retirement plan administration, deconversion, or financial services; experience with multiple plan types (DC, DB, Combo) strongly preferred.

  • Familiarity with recordkeeping platforms such as FTW and ASC; ability to quickly learn and adapt to new technology tools.

• Technical Skills

  • Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook); ability to manage and analyze data effectively.

  • Working knowledge of ERISA, IRS, and DOL regulations, and plan document structures (prototype and individually designed).

  • Experience with plan reconciliations, trust accounting, and conversion processes.

  • Proficiency in InContact (call center platform) and Salesforce (CRM) for client communication and workflow management.

• Core Competencies

  • Exceptional client service orientation with strong presentation, facilitation, and negotiation skills.

  • Excellent written and verbal communication skills; ability to communicate clearly and professionally with clients, advisors, and internal teams.

  • Strong analytical and problem-solving abilities with meticulous attention to detail and accuracy.

  • Ability to manage multiple priorities and deadlines in a fast-paced environment while maintaining quality and compliance.

  • Demonstrated ability to exercise sound judgment on issues that could impact financial outcomes and client relationships.

  • Skilled in conflict resolution and escalation management.

• Behavioral Attributes

  • Collaborative team player who thrives in a culture of accountability and innovation.

  • Adaptable to change and committed to continuous improvement.

  • Willingness to work additional hours as needed to meet client and business needs.

  • Embodies FuturePlan’s core values and approaches every task with a “Day 1” mindset.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

We are proud to be an Equal Opportunity Employer

The national average salary range for this role is $65-75k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis.  Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc.  For more information, please visit careers.ascensus.com/#Benefits. 

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.