Relationship Manager

Lake Mary, Florida

Relationship Manager

  • Lake Mary, Florida
  • Full time
  • Opening on: Feb 9 2024
  • Remote
  • Newport

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

Job Summary:  Manages assigned non-qualified retirement services client accounts and relationships to include communications, administration, problem identification and resolution, as well as reporting to meet contractual requirements and the client’s expectations.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Builds on our service reputation and relationships to position Newport as the client’s provider of choice for non-qualified plans as well as additional products and services.
  • Develops and maintains relationships with plan sponsors and human resources contacts of assigned new and existing client organizations to become the provider for information and resources related to their retirement plans.
  • Ensures the provision of retirement services expected along with compliance of contractual requirements; identifies and resolves areas of concern as well as verifies accuracy and completeness of initial documentation and materials provided to clients; resolves related issues.
  • Comes up to speed quickly with unfamiliar processes and procedures.
  • Desires to thrive in fast-paced environment.
  • Builds strong internal relationships and communicates effectively with senior managers.
  • Self-starter working in a fast-paced, demanding environment under tight deadlines.
  • Focuses on learning in everyday activities and events.
  • Collaborates with and openly shares knowledge with colleagues.
  • Regular, reliable and punctual attendance.

Management Responsibilites (none)

Required Education, Experience and Certificates, Licenses, Registrations

  • Bachelor’s degree or combination of education and industry experience.
  • 5+ years of total experience in Retirement Services, 401(k) environment helpful.
  • 3-5 years of related relationship management experience with demonstrated relationship building experience.
  • Strong systems-based skills.
  • Strong presentation skills in front of committees or executive population
  • Strong MS Office Skills with an emphasis in Excel, Outlook and PowerPoint.

Preferred (but not required) education or skills for this role are

  • Non-qualified 409A experience a plus.

Competencies

  • Builds Collaborative Relationships
  • Detail Oriented
  • Information Seeker
  • Motivated
  • Strategic Approach to Relationship Management
  • Avid Learner
  • Excellent Written and Verbal Skills
  • Persuasive
  • Resourceful

TRAVEL: 25%.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.


At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®


Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).

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