Senior Manager, Fraud Operations - India

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Job Summary: Ascensus is seeking an experienced Senior Manager, Fraud Operations – India to manage, lead and develop India-based fraud operations team and work in close partnership with the parent company’s Fraud Operations team in the United States. The role will support the effective detection, investigation, mitigation, and prevention of fraud and financial crime through disciplined case management, strong operational controls, timely escalation, insightful reporting, and continuous improvement. 

This is a hands-on leadership role suited to a fraud operations professional who has previously managed a similar function or team. The Senior Manager will translate priorities established with U.S. stakeholders into clear team objectives, ensure consistent execution, and foster a collaborative, accountable, and high-performing culture. The role will balance risk mitigation, operational efficiency, quality, and client experience while ensuring adherence to applicable policies, procedures, governance requirements, and data-protection expectations. 

Job Functions, Essential Duties and Key Responsibilities 

• Manage the day-to-day delivery of fraud investigation and fraud operations activities performed by the India team, ensuring timely, accurate, and consistent case outcomes. 

• Own departmental performance, including fraud losses, service levels, productivity, quality, employee engagement, and operational effectiveness.
• Lead, coach, and develop team of fraud investigators and/or analysts; set clear expectations, allocate work, monitor capacity, provide regular feedback, and support skill development. 

• Partner closely with the U.S. Fraud Operations team to align on operating procedures, investigation standards, priorities, service expectations, escalation protocols, and risk-treatment decisions. 

• Establish and monitor key performance indicators, risk metrics, and reporting to evaluate program effectiveness and support executive decision-making.
• Serve as a senior escalation point for significant fraud events, regulatory matters, and business critical risk issues.
• Ensure compliance with regulatory requirements, internal policies, governance standards, and investigative procedures.
• Build and maintain relationships with industry partners, vendors, law enforcement, and external stakeholders to strengthen fraud prevention and response efforts. 

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.  

• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.. 

Supervision 

• Lead and develop team leads, and Fraud Investigators, creating a culture of accountability, engagement, and operational excellence. 

• Create an inclusive and collaborative environment in which team members raise concerns early, share knowledge, and take ownership of outcomes. 

• Work effectively in a matrixed, cross-cultural environment, building trust and alignment with U.S.-based fraud leaders and subject-matter experts. 

Experience, Skills and Knowledge Requirements 

• 10+ years of progressive experience in fraud investigations, fraud operations, financial crime, risk management, or a related financial-services environment. 

• Minimum 3 years of direct people-management experience, preferably leading a team of fraud investigators, analysts, or comparable operations professionals. 

• Proven experience leading large-scale fraud investigation or fraud operations functions with responsibility for strategy, performance, and results.  

• Demonstrated success developing leaders, building high-performing teams, and driving organizational effectiveness.  

• Experience owning operational performance, service delivery, workforce planning, financial results, and risk outcomes. 

• Strong knowledge of fraud typologies, fraud risk management frameworks, and financial crime trends.  

• Proven ability to influence executive stakeholders and drive enterprise-wide initiatives.  

• Exceptional leadership, communication, strategic planning, and change management skills. 

Preferred Qualifications 

• Bachelor’s degree in business, finance, accounting, risk management, criminal justice, technology, or a related discipline; equivalent relevant experience may be considered. 

• Professional certification such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or equivalent fraud / financial-crime credential is preferred. 

• Experience with fraud case-management platforms, data analytics, operational dashboards, quality-assurance programs, and investigation reporting. 

• Experience supporting retirement services, financial services, payments, banking, insurance, or other regulated customer-account environments is desirable. 

We are proud to be an Equal Opportunity Employer. 

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.