Senior Manager – Process Excellence

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

This strategic leadership role requires deep expertise in Lean, Six Sigma, Agile methodologies, and a proven ability to deliver measurable business outcomes through process optimization and intelligent automation.

The role will partner with senior stakeholders, define the Process Excellence roadmap, and leverage advanced technologies such as Microsoft Power Platform, Azure, Robotic Process Automation (RPA), Agentic AI and analytics tools to enable data-driven decision-making. You will also establish governance frameworks, build organizational capability, and foster a culture of innovation and continuous improvement.

Section 2: Job Functions, Essential Duties and Responsibilities

• Define and execute the Process Excellence strategy aligned with organizational objectives.
• Drive transformation programs that enhance efficiency, scalability, and customer experience.
• Identify high-impact process improvement opportunities across business units.
• Oversee implementation of automation solutions using Power Apps, Power Automate & Agentic AI
• Deliver advanced dashboards and actionable insights using Power BI and other analytics platforms.
• Ensure robust data governance and quality for decision-making.
• Collaborate with senior leadership and cross-functional teams to ensure successful adoption of process improvements.
• Influence and manage change at all levels of the organization.
• Establish standards, best practices, and governance for process excellence and automation initiatives.
• Monitor KPIs and ensure compliance with regulatory and organizational requirements.
• Mentor and develop high-performing teams.
• Conduct Yellow Belt and Green Belt training to build organizational capability in Lean Six Sigma.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

Supervision  

• N/A

Section 3:  Experience, Skills, Knowledge Requirements

• 10+ years in Process Excellence, Automation, and Analytics, with at least 4 years in a leadership role.
• Proven track record of managing enterprise-level transformation programs.
• Strong knowledge of Lean, Six Sigma Black Belt certified, and Agile methodologies.
• Hands-on experience with RPA tools, Microsoft Power Platform, and Agentic AI
• The ability to communicate complex concepts to senior stakeholders and non-technical audiences.
• Strategic thinking, stakeholder management, and change leadership.
• Ability to build and lead high-performing teams.

Preferred Qualifications:

• Graduation/Post-Graduation in Commerce, Computer Science, or related fields.
• Six Sigma Black Belt Certification - Mandatory
• Experience in Agile/Scrum environments and managing PMO-level initiatives.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.