Senior Manager, Transition & Strategy, Global operations

Job Summary: We are seeking a highly skilled Senior Manager to oversee and manage transitions within the company, ensuring seamless execution and minimal disruption to business operations. The ideal candidate will have a strong background in managing transitions, supporting PMO activities, handling headcount management, and delivering projects on time and within budget. This role serves as a bridge between the Director and Manager positions, providing strategic oversight while also engaging in hands-on management.

Role Responsibilities:

• Coordinate major transitions within the company, including financial, technological, operational, and governance changes.
• Develop and implement a robust transition methodology for intake of work.
• Manage headcount budget in alignment with business unit demands and growth.
• Contribute to the development of a 5-year blueprint for growth strategy for the Global India team.
• Analyze internal requests for changes and consult with management to approve or deny proposed changes.
• Create transitional plans and documents to outline project expectations, scope, schedule, and budget requirements.
• Conduct workshops to inform staff members about major changes in the company, such as new budget protocols or policies on the HC.
• Ensure transitions are planned and executed in a timely manner and within budget.
• Keep all parties involved with the transition updated on its progress.
• Identify transition-related issues and create effective solutions to resolve them swiftly.
• Provide company-wide guidance during unplanned changes, such as the passing of a senior employee.
• Perform hands-on management to supplement work stream leads.
• Deliver project design solutions, timescales, and budgets.
• Identify, analyze, and mitigate or escalate potential risks and issues.
• Ensure quality of project deliverables and manage quality issues.
• Successfully manage change within client organizations.
• Maintain all necessary communication lines within project teams and client organizations.
• Achieve successful business sign-off and handover to post-implementation support functions.
• Define project deliverables and scope.
• Set up and maintain risk and issue management policies and procedures.
• Schedule and allocate resources effectively.
• Set up and run review/status meetings with project team, client sponsors, and steering committees.
• Manage risk/issue and quality/change management.
• Maintain client relationships.
• Accountable for project resource model/management, proactively communicate resource needs, and maintain the model throughout the project lifecycle.
• Lead the delivery team, drive desired professional behavior, motivate the team to the highest levels of performance, and ensure that team resources have the best conditions to perform successfully.

Qualifications & Requirements:

• Education: Bachelor’s degree in business, Project Management, or a related field. An advanced degree is preferred.
• PMP (Project Management Professional) certification is required.
• ITIL or Lean Six Sigma certification is a plus.

Experience:

• Minimum 12-15 years of experience in transition management, with at least 3 years in a leadership role.
• Demonstrated experience leading and managing PMOs.
• Proven track record of managing large-scale transitions and headcount management.

Skills:

• Strong leadership and team management skills.
• Excellent communication, negotiation, and conflict resolution abilities.
• Proficient in project management tools and methodologies (e.g., MS Project, Agile frameworks).
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong financial acumen and budget management skills.

Personal Attributes:

• Strategic thinker with a focus on results.
• Detail-oriented with a proactive problem-solving approach.
• Adaptable and able to handle ambiguity during transition phases.
• Strong relationship-building skills with stakeholders at all levels.

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