Senior Relationship Manager Retirement

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

The Sr. Relationship Manager is instrumental in promoting client retention, growth and product expansion through comprehensive ownership, ensuring that our clients receive the highest level of service and support.

Serving as the primary dedicated contact for both existing and potential new clients, as well as partner and vendor strategic partnerships, the Sr. Relationship Manager is at the forefront of fostering strong and lasting relationships. Their efforts contribute significantly to new business growth, making them an essential part of our team.

Moreover, the Sr. Relationship Manager is actively involved in contract negotiations and Requests for Proposals (RFPs), providing valuable insights and guidance to secure favorable terms. They are also responsible for defining strategies that ensure successful business outcomes, driving our organization and our clients towards greater success.

As we prepare for continued growth and anticipate exciting new business opportunities ahead, we’re looking to build additional relationships with exceptional senior‑level relationship management professionals in the retirement savings industry. We are thoughtfully cultivating a pipeline of proven talent who excel in strategic client partnership, complex problem‑solving, and driving meaningful business outcomes.

Section 2: Job Functions, Essential Duties and Responsibilities

• Foster lasting relationships and promote organic growth with clients and vendors through value-added strategic analyses and consultative solutions.
• Provide a superior level of proactive client focus and teamwork.
• Leverage industry knowledge to promote key client and vendor satisfaction, leading to client retention and organic growth.
• Forge relationships with client C-Suite Executives
• Demonstrate ownership for the resolution of issues escalated by partners and serve as a liaison to various internal departments, advocating for both Ascensus and its partners.
• Deliver superior service to strengthen relationships and capture a greater share of business/services from clients/vendors.
• Review existing book of business to identify retention and cross-sell opportunities to meet revenue goals.
• Manage expenses, identify departmental growth and process improvement opportunities, and lead projects that fulfill departmental objectives.
• Lead efforts to conduct ongoing prospective market analysis and initiatives related to the establishment of new client/vendor relationships and the creation of additional value for existing relationships.
• Gather and analyze data associated with clients/vendors and conduct outreach activities including regularly scheduled calls, annual reviews, and reporting.
• Maintain proficiency with regulatory, financial, accounting, service, operations and compliance aspects of the relationship management function.
• Ensure that all contractual obligations for key partnerships are met.
  Identify unique client characteristics or concerns and analyze the impact on the contractual agreement.
• Negotiate contract amendments and pricing structures, as applicable.
• Assist with other tasks and projects as assigned
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

Supervision  

• N/A

Section 3:  Experience, Skills, Knowledge Requirements

• Bachelor’s degree in business or related fields, or equivalent work experience
• Minimum 15 years’ experience in benefits industry
• Prior experience with large market institutional client relationships within a benefits environment
• Ability to work independently, but also work within and contribute to maintaining a highly-cohesive team environment
• Excellent analytical and problem-solving skills
• Ability to coordinate and run meetings attended by senior-level personnel in both internal and external environments
• Must be detail oriented and be able to produce high quality work within tight time constraints
• Ability to make sound business judgments while effectively balancing client needs and organizational considerations (e.g., risk mitigation, company reputation)
• Ability to manage escalated calls professionally and effectively to resolution
• Excellent written and oral communication skills, including group presentation experience
• Proficiency with Microsoft Office products including Excel, Word and PowerPoint
• Ability to travel as required
• Demonstrated project management skills

The national average salary range for this role is $115,000 - $190,000 in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis.  Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc.  For more information, please visit careers.ascensus.com/#Benefits. 

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.