Position Purpose:
Work closely with Accounting, Operations and Client Services to coordinate collections efforts. Specific duties include assisting in providing timely accounting functions and collections.
Essential Duties and Responsibilities:
Recordkeeping Collection
· Follow collections policy timeline and procedures to maintain acceptable accounts receivable levels for all clients including but not limited to plans, partners and financial advisors.
· Prepare collections letters in accordance with policy and ensure they are sent out to clients within established guidelines.
· Provide Fee Processing associate monthly fee pulls due to non-payment within the annual 4% guidelines.
· Follow plan termination.
· Follow the abandon plan and QTA process.
· Review and follow up on weekly Deconversion Reports – Term Complete and PDA received not complete.
· Coordinate communications with Client Services to maintain approval list for “on hold” policy and to obtain new contact information for undeliverable invoices and collection letters..
· Coordinate efforts with collections agencies to work with selected clients.
· Assist other members of collection team when workloads dictate for the processing of fees paid out of plan.
· Work directly with recordkeeping clients and internal associates on various billing and collection issues.
· Issue credit memos for bad debt with proper approval.
· Assist with cash application.
· Cash application back-up for other divisions.
· Support month end close process.
· Follow up on all emails, phone and web comments daily.
· Review, document and update all procedures used in all areas of responsibilities on a timely basis.
· Assist in special projects or tasks as assigned by management.
Minimum Requirements:
· Associate’s degree in accounting/finance or equivalent combination of training and experience preferred.
· 1+ years of collections/receivables experience, preferably in financial services
· Proficient with Microsoft Office, including Outlook, Excel , and Word
· Detail oriented with strong organizational and time management skills
· Strong verbal and written communication skills
· Strong interpersonal skills with internal and external clients
· Ability to handle multiple priorities and meet deadlines
· Ability to work independently and also as a team player in a fast-paced environment.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. No associate is permitted to work at a location outside the United States for any length of time, except for approved business travel on a limited basis. Exempt Associates traveling outside the United States on personal travel or while on PTO may work on a limited basis (e.g., occasionally checking and responding to business-critical emails or dialing into business-critical meetings) from their personal devices but not from a company-provided computer.
At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).
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