Student Call Center Summer Work Program – Gain Valuable Corporate Work Experience!
Lake Mary office location
Are you a student looking to make extra money this summer while gaining valuable work experience? Ascensus Government Savings, the leading administrator of 529 college savings plans, is dedicated to servicing the needs of its clients, their plans, and millions of families saving for college across the country. We are seeking service-minded college students from any major and year to join our client service team. This is a fantastic opportunity to learn about our business and contribute to our noble cause of helping millions of Americans save for education. The program offers practical corporate work experience that could lead to part-time work during the school year come September. The shift is from 9 am to 5 pm, 40 hours per week, starting June 2nd through late August.
As part of the team, students will be responsible for providing high-quality service to our 529 plans by handling phone requests from financial advisors, broker/dealers, and account owners seeking information or executing requests on specific accounts, product or plan information, and policies and procedures.
Responsibilities:
• Provide exceptional client service experiences to account owners and financial advisors
• Process financial and non-financial transactions timely and accurately
• Display flexibility and teamwork by being an active participant on the team
• Demonstrate strong problem-solving skills and attention to detail
• Practice organization and effective communication
• Log and track both calls and requests while servicing clients
• Develop understanding of product, plan provisions, procedures, and systems
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
Please note that this is not a formal internship program, but rather an exceptional summer corporate work experience!
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).
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