Call Center Representative Hiring Process

Self-Guided Assessment Overview

What to Expect

Qualified candidates will be invited to participate in a digital interview assessment called HireVue. This allows us to get to know you better in a flexible, convenient way. During this assessment, you'll be asked to complete a series of questions and participate in video-based behavioral questions designed to assess your skills/experience and compatibility for the role. This step helps us evaluate key competencies, while ensuring a faster and consistent experience for all candidates.

Hiring Process

After submitting your application, qualified candidates will move on to the next step and receive an email and text prompt to begin the assessment. This must be completed within 7 days from receiving the link to begin. If not completed within the timeframe, your application will be automatically withdrawn from consideration.  

Based on the contact information provided in your application, you can expect email and text message alerts as you complete the experience.

Once you’ve completed the assessment and our Talent Acquisition team has selected you to move forward, below are the next steps:

1.    Talent Acquisition team reviews resume and Hirevue assessments

2.    Optional Information Session with Talent Acquisition (Interview should be scheduled)

3.    Virtual Teams interview with Hiring Manager

4.    After interview, if selected, Talent Acquisition team will reach out with offer

Tips for Preparation 

• Dress the Part: Approach this interview just as you would an in-person one—dress professionally and be camera-ready.

• Choose a Quiet Space: Record your responses in a location free from background noise and echo to ensure clear audio.

• Check Your Tech: You’ll need a smartphone, tablet, or computer with a working camera and microphone.

• Secure Your Connection: A strong and stable Wi-Fi connection is essential for a smooth recording experience.

Frequently Asked Questions

• How should I prepare for the HireVue Interview?

  Prepare for your HireVue like you would for any job interview. Always do some research about the job and company. Spend some time thinking about how your skills align with the job requirements. Employers enjoy hearing about your learning ability, problem solving skills, dependability, and ability to be a team player. Create a list of brief stories about challenges you’ve faced, approaches you took, and results you achieved at previous jobs or in school.

• Is there a deadline by when I need to complete the interview?

  This must be completed within 7 days of receiving the invitation link.

• How long do I need to complete the assessment?

  Set aside 30-45 minutes to complete the experience and choose your preferred device (mobile, tablet or desktop). 

• Do I get practice questions and can I re-record?

  Each candidate is asked the same questions in the same way. Before you begin, you can practice to warm up and get comfortable with the technology. The practice question isn’t recorded and can be completed as often as necessary until you’re ready to begin.

  If you don’t nail answers to questions on the first try, you'll have an opportunity to re-record.

• Is there anything else I need to do besides recording my interview?

  Following the self-guided interview, you’ll complete games that measure core competencies that matter for the role.

• How will the use of a HireVue Interview benefit me?

  We are excited to provide a modernized and flexible application experience for you. Keep in mind it is not a replacement for a real in-person interview. HireVue is yet another tool that companies use for an initial screening, like a complement to your resume and cover letter. An opportunity to tell your story and to show you are more than words on a resume! Candidates will be asked the same or similar questions as everyone else applying for the position, which can lessen the chance of bias in the job application process. Finally, with HireVue there is no need to travel in the early stages of the interview process, and you can take it at a time that fits with your schedule. Because HireVue is a virtual tool, you can take your On Demand interview using your phone or PC within a specific period of time.

• Where should I take the HireVue Interview?

  Since you can interview from anywhere, make sure it’s somewhere where you’re comfortable. Pick a spot free from distractions and noise and ensure you’ve got the strongest Wi-Fi signal possible. And, always, check your lighting. Make sure it’s in front of you; lighting from behind isn’t flattering. It’s best to find a room with natural lighting so your face is visible. If it’s too bright outside, close the blinds. And remember: don’t worry about making eye contact with the camera. Just be natural.

• What about people who live with disabilities. Can you still take a HireVue?

  Absolutely, but if you feel that your disability precludes you from being able to engage in an on-demand video interview, it’s best to e-mail workplaceaccommodations@ascensus.com or call 844-914-7482 and select prompt 4 for Associate Relations.

• If I applied to multiple positions does the initial interview that I placed with one position work for the others?

  Each position requires different skills and experience, we ask that candidates complete an interview for every application they submit.

We partner with HireVue to conduct our assessments. For technical help, visit https://hirevuesupport.zendesk.com/hc/en-us  

Contact the HireVue support team by submitting this form https://hirevuesupport.zendesk.com/hc/en-us/requests/new