Social Media Specialist

Section 1: Position Summary

The Social Media Specialist supports the development, execution, and governance of enterprise social media content across Ascensus’ corporate channels. Working closely with the Director of Enterprise Social Media, this role partners with marketing, communications, and business stakeholders to deliver clear, brand‑aligned content that strengthens reputation, supports business priorities, and drives engagement. Responsibilities include managing the enterprise social editorial calendar, drafting and publishing content within brand standards, monitoring channel activity, and supporting reporting needs. The ideal candidate has strong writing skills, platform fluency, and the ability to translate strategic priorities into high‑quality social content.

Section 2: Job Functions, Essential Duties and Responsibilities

• Maintain the enterprise‑wide social content calendar in partnership with the Director of Social Media, ensuring alignment across Corporate and Line of Business (LOB) priorities.
• Assist in daily publishing, including content development, scheduling, approvals, community monitoring, and performance tracking.
• Participate in Workfront project workflows, including reviewing incoming requests, supporting kickoff meetings, and ensuring social requirements are clearly captured.
• Support day‑to‑day channel operations, including scheduling, publishing, tagging, and reporting through Sprout Social.
• Use Brandwatch and other listening tools to identify trends, sentiment shifts, reputational risks, and opportunities for escalation. 
• Build strong relationships with business stakeholders by delivering high‑quality content that meets specifications, aligns with messaging priorities, and adheres to deadlines.
• Partner with external communications, marketing, and internal communications teams to support integrated campaigns and ensure consistent brand expression.
• Assist stakeholders in understanding social best practices, workflows, and brand expectations.
• Support reporting efforts by using analytics to measure performance, identify trends, and inform future content decisions.
• Assist with executive‑level social media content to support thought leadership and external visibility.
• Support employee‑advocacy program in Seismic LiveSocial, including content distribution in partnership with LOB marketing teams.

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

Supervision  

• N/A

Section 3:  Experience, Skills, Knowledge Requirements

Education and Experience

• Bachelor’s degree in communications, marketing, journalism, or a related field.
• 3–5 years of professional experience in social media management, digital marketing, communications, or content creation.
• Experience managing social channels for a business or brand (agency or in‑house).
• Experience working in or around a regulated industry and/or financial services experience is a plus.
• Experience supporting high‑visibility or executive social media accounts (preferred).

Skills and Competencies

• Excellent writing, editing, and storytelling skills tailored for social platforms.
• Strong understanding of social platform behaviors, formats, and emerging trends.
• Familiarity with social media management and listening tools (Sprout Social and Brandwatch) for scheduling, reporting, listening, and monitoring.
• Experience with community management and social listening.
• Familiarity with Adobe Creative Suite and/or Canva is a plus.
• Strong decision‑making skills, critical thinking, and sound judgment, especially when assessing potential reputational issues.
• Ability to synthesize complex information into clear, accessible messaging.
• Strong organizational and project‑management skills with the ability to manage multiple deadlines and tasks.
• Clear, professional communication skills and the ability to interact effectively with stakeholders at all levels, including executive leadership.
• Ability to work independently in a collaborative, fast‑paced environment.
• High attention to detail and strong editorial judgment.

• For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 Mbps or better.  If you are unsure of your internet speed before applying, please check with your service provider.

We are proud to be an Equal Opportunity Employer

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